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Previs","\u002Fdocs\u002Fnodes\u002Fwind-previs","docs\u002Fnodes\u002Fwind-previs",{"title":579,"path":580,"stem":581},"Wrangle","\u002Fdocs\u002Fnodes\u002Fwrangle","docs\u002Fnodes\u002Fwrangle",{"slug":583,"version":584,"effectiveAt":585,"material":41,"title":586,"body":587,"publishedAt":781},"refund-policy","2026-09-23","2026-09-23T00:00:00.000Z","Refund Policy",{"type":588,"value":589,"toc":763},"minimark",[590,593,605,610,613,619,622,626,629,633,636,658,662,665,669,672,690,694,697,701,704,708,711,715,718,731,738,742,745,748,752],[591,592,586],"h2",{"id":583},[594,595,596,597,604],"p",{},"All purchases of Natsura are processed through Paddle as the Merchant of Record. This means you purchase the product from Paddle, and Paddle's ",[598,599,603],"a",{"href":600,"rel":601},"https:\u002F\u002Fwww.paddle.com\u002Flegal\u002Fcheckout-buyer-terms",[602],"nofollow","Buyer Terms and Conditions"," apply to all transactions.",[606,607,609],"h3",{"id":608},"consumer-right-to-cancel-14-day-period","Consumer Right to Cancel (14-Day Period)",[594,611,612],{},"If you are a consumer (purchasing for personal use), you have the right to cancel your purchase within 14 days of completing your transaction and receive a full refund.",[594,614,615],{},[616,617,618],"strong",{},"However, by downloading or otherwise acquiring the digital product, you consent to immediate performance of the contract and acknowledge that you will lose your right of withdrawal once the download or transmission of the digital content has begun.",[594,620,621],{},"This is in accordance with applicable consumer protection laws, including EU Directive 2011\u002F83\u002FEU, Article 16(m), which exempts digital content from the right of withdrawal once delivery has commenced with the consumer's consent.",[606,623,625],{"id":624},"pre-purchase-evaluation","Pre-Purchase Evaluation",[594,627,628],{},"A free version of Natsura (Apprentice tier) is available for evaluation before purchase. We strongly recommend testing the software to ensure it meets your requirements and is compatible with your system before purchasing a paid license.",[606,630,632],{"id":631},"refund-eligibility","Refund Eligibility",[594,634,635],{},"To be eligible for a refund under the 14-day consumer right to cancel:",[637,638,639,648,655],"ul",{},[640,641,642,643,647],"li",{},"You must contact Paddle at ",[598,644,646],{"href":645},"mailto:help@paddle.com","help@paddle.com"," within 14 days of your purchase",[640,649,650,651,654],{},"The request must be made ",[616,652,653],{},"before"," downloading or accessing the digital product",[640,656,657],{},"Once the product has been downloaded or accessed, the right to cancel is waived",[606,659,661],{"id":660},"business-purchases","Business Purchases",[594,663,664],{},"If you are purchasing as a business (for commercial use), standard commercial terms apply. Digital products are sold \"as-is\" and are generally non-refundable once delivered.",[606,666,668],{"id":667},"subscriptions","Subscriptions",[594,670,671],{},"For subscription-based licenses:",[637,673,674,681,684,687],{},[640,675,676,677,680],{},"You can cancel your subscription yourself at any time from your Natsura dashboard, under ",[598,678,668],{"href":679},"\u002Fdashboard\u002Fsubscriptions",". No notice period applies",[640,682,683],{},"Cancellation takes effect at the end of your current billing period. You keep access until then and are not charged again, and you can undo a scheduled cancellation from the same page before it takes effect",[640,685,686],{},"There are no refunds for unused portions of a subscription period",[640,688,689],{},"If you cancel during the initial 14-day period and have not yet downloaded the product, a full refund may be issued",[606,691,693],{"id":692},"payment-processing-and-delivery","Payment Processing and Delivery",[594,695,696],{},"Payment issues or delays may impact product delivery. We reserve up to 72 hours to resolve such issues. If technical problems prevent or unreasonably delay delivery of the product, your exclusive remedy is either replacement of the product or a refund of the price paid, as determined by Paddle.",[606,698,700],{"id":699},"usage-and-compatibility","Usage and Compatibility",[594,702,703],{},"We do not guarantee compatibility with specific system configurations or third-party tools. Refunds are not provided for compatibility-related issues if the product has been downloaded. Please use the free Apprentice version to verify compatibility before purchasing.",[606,705,707],{"id":706},"limitation-of-liability","Limitation of Liability",[594,709,710],{},"To the maximum extent permitted by law, our liability for any claim related to your purchase is limited to the amount you paid for the product.",[606,712,714],{"id":713},"how-to-request-a-refund","How to Request a Refund",[594,716,717],{},"All refund requests must be submitted to Paddle, the Merchant of Record:",[637,719,720,725,728],{},[640,721,722,723],{},"Email: ",[598,724,646],{"href":645},[640,726,727],{},"Include your order number and the email address used for purchase",[640,729,730],{},"Clearly state your reason for the refund request",[594,732,733,734],{},"For questions about your license or technical support, contact us at ",[598,735,737],{"href":736},"mailto:support@natsura.com","support@natsura.com",[606,739,741],{"id":740},"legal-jurisdiction","Legal Jurisdiction",[594,743,744],{},"This refund policy is subject to Paddle's Buyer Terms and Conditions and complies with applicable consumer protection laws in major markets. Consumers benefit from mandatory provisions of local law, and nothing in this policy affects those rights.",[746,747],"hr",{},[591,749,751],{"id":750},"questions","Questions?",[594,753,754,755,757,760,761],{},"For refund requests, contact Paddle at ",[598,756,646],{"href":645},[758,759],"br",{},"\nFor technical support or licensing questions, reach out at ",[598,762,737],{"href":736},{"title":764,"searchDepth":765,"depth":765,"links":766},"",2,[767,780],{"id":583,"depth":765,"text":586,"children":768},[769,771,772,773,774,775,776,777,778,779],{"id":608,"depth":770,"text":609},3,{"id":624,"depth":770,"text":625},{"id":631,"depth":770,"text":632},{"id":660,"depth":770,"text":661},{"id":667,"depth":770,"text":668},{"id":692,"depth":770,"text":693},{"id":699,"depth":770,"text":700},{"id":706,"depth":770,"text":707},{"id":713,"depth":770,"text":714},{"id":740,"depth":770,"text":741},{"id":750,"depth":765,"text":751},"2026-09-23T18:50:40.592Z",[783,788,793,799,800,802,806],{"slug":784,"version":584,"effectiveAt":585,"material":785,"title":786,"publishedAt":787},"asset-licence",true,"Asset Store Licence Agreement","2026-09-23T18:50:40.843Z",{"slug":784,"version":789,"effectiveAt":790,"material":785,"title":791,"publishedAt":792},"2026-06-11","2026-06-11T00:00:00.000Z","Individual Test User Licence","2026-09-12T21:44:50.113Z",{"slug":794,"version":795,"effectiveAt":796,"material":785,"title":797,"publishedAt":798},"privacy-policy","2026-08-09","2026-08-09T00:00:00.000Z","Privacy Policy","2026-09-12T21:44:49.796Z",{"slug":583,"version":584,"effectiveAt":585,"material":41,"title":586,"publishedAt":781},{"slug":583,"version":795,"effectiveAt":796,"material":785,"title":586,"publishedAt":801},"2026-09-12T21:44:49.993Z",{"slug":803,"version":584,"effectiveAt":585,"material":785,"title":804,"publishedAt":805},"terms-and-conditions","End-User Licence Agreement","2026-09-23T18:50:40.310Z",{"slug":803,"version":807,"effectiveAt":808,"material":785,"title":809,"publishedAt":810},"2025-11-13","2025-11-13T00:00:00.000Z","Terms and Conditions","2026-09-12T21:44:49.888Z",1792674512151]