End-User Licence Agreement

Natsura End-User Licence Agreement

A licence purchased earlier continues on its existing terms until a change takes effect under §19.1.

1. Definitions

“Activation Service” means the online licensing service used by Licensor for activation, validation, and enforcement (currently Keygen).

“Affiliate” means any entity that directly or indirectly controls, is controlled by, or is under common control with a party, where “control” means (a) ownership of 50% or more of voting securities; or (b) the right to appoint a majority of directors/management or otherwise direct material business decisions.

“Authorised User” means an employee or Contractor of Licensee or of an Affiliate covered by Licensee’s Tier under §4, authorised by Licensee to use the Software solely on Licensee’s behalf and bound by obligations of confidentiality.

“Blackboxed Components” means encrypted, compiled, obfuscated, or licence-protected parts of the Software (including HDAs, VEX, OpenCL, Python modules, Qt interfaces, compiled plug-ins, Unreal plug-ins and .uasset files, and marked example files) that are not intended to be accessed, modified, or reverse-engineered.

“Commercial Use” means any use for, in support of, or in expectation of compensation or other consideration, including ad-monetised content, sponsorships, gratuities, non-cash benefits, or barter, whether direct or indirect.

“Competitor” means any third party whose primary business line includes tools for foliage/vegetation creation or materially substitutable procedural-generation technology. “Primary business line” means a product/service line generating ≥25% of annual revenue or promoted as a flagship offering.

“Computer” means a single physical or virtual machine instance. For cloud images, each VM/instance (including any clone of a golden image) is a distinct Computer and requires a unique activation; carrying an activation across images is prohibited.

“Concurrent Slot” means one Authorised User using the Software on one Computer at a given moment. A person using the Software on two Computers at the same moment takes two Concurrent Slots.

“Consumer” means a natural person acting for purposes outside their trade, business, craft or profession.

“Contractor” means an individual or entity engaged by Licensee to provide services to Licensee, under confidentiality obligations and at all times under Licensee’s direction and control.

“Customer Assets” means works Licensee creates using the Software, including 3D models, textures, materials, meshes, rigs, graphs, scene files, source graphs, node networks and renders. Customer Assets exclude Toolkit Components.

“Derived Dataset” means a dataset whose primary value (≥50%) is substantially composed of the Software, Visible Components, or example geometry, textures and scenes supplied by the Licensor, including curated collections thereof intended for model training or evaluation.

“Education Institution” means an accredited school, college, university or equivalent body, and its enrolled students and employed staff acting in that capacity.

“Extension” means a plug-in, script, preset, template, or integration developed by Licensee that interoperates with the Software. Conditions on distributing an Extension are in §6.6.

“Fiscal Year (FY)” means Licensee’s last completed accounting year; if none, the trailing twelve months (TTM). FX: Non-USD figures are converted using the European Central Bank daily reference rate published on the FY close date (or TTM end).

“Funding” means capital received by Licensee’s business, or committed to it, in the 24 months preceding the measurement date, from equity, debt, grants, advances, crowdfunding, including committed but undrawn amounts and non-dilutive financing. Capital received before that window is not counted.

“Host DCC” means SideFX Houdini and any supported third-party host into which the Software integrates, including Houdini Engine sessions (e.g., in Unreal Engine).

“Individual” means a natural person licensing the Software for their own use, whether or not they trade through a sole proprietorship, entreprise individuelle, or equivalent single-person vehicle. A Licensee that is a company, or that licenses any Seat for a person other than the Licensee, is not an Individual.

“Interactive Use” means any use of the Software in which a person supplies parameters to, or directs, a particular cook, session or job, whatever interface is used to do so. Automation that runs jobs a person has individually specified is Interactive Use by that person. Scheduled, unattended batch processing of jobs already defined is not.

“Intermediate Files” means non-final computational artifacts intended for rendering, simulation, or downstream processing and not directly usable by end users without the Software (e.g., sim/scene caches, USD/IFD-like exports linked to Natsura graphs, graph caches). A USD or similar file that is directly usable in a DCC/game engine without Natsura and does not include Regeneration-Enabling Artifacts is treated as a Packaged Asset.

“IP Owners” means George Hulm and Feike Postmes, who own the intellectual property in the Software.

“Licence Server” means an on-premise network licensing service operated by Licensee. The Software does not provide one, and no Tier includes an on-premise Licence Server.

“Licensee”, “you” and “your” mean the person or entity that accepts this Agreement and holds a licence under it, being either an Individual or an Organisation.

“Licensor”, “we”, “us” and “our” mean Woodhead SAS, a société par actions simplifiée registered in France under SIREN 992 285 528, RCS Poitiers, with registered office at 17 rue du Maquis, 86000 Poitiers, France, and share capital of EUR 100, or a Successor Licensor appointed under §2.2.

“Maintenance Period” means, for a Perpetual Licence, the Product Line current at the date of purchase, extended by the early-access grant in §5.1 where that applies.

“Major Release” means a change in the Major component of the Licensor’s version scheme, which is product-line.major.minor.patch. In 0.7.1.2 the Product Line is 0, the Major is 7, the Minor is 1 and the Patch is 2, so the release of 0.8.0.0 is a new Major Release. Minor updates, patches and maintenance releases within a Major Release are not Major Releases.

“Measurement Date” means the date of purchase, of renewal, or of a certification requested under §10, whichever is in question.

“Merchant of Record” means the authorised payment intermediary responsible for processing transactions, issuing invoices/receipts, and handling applicable taxes, chargebacks, or refunds on behalf of the Licensor. The Merchant of Record acts as the seller of record for payment purposes only and does not grant licences or provide support under this Agreement.

“Model Training Activities” means training, pre-training, fine-tuning, or evaluation intended to improve models; dataset creation; synthetic data generation intended for model improvement; self-supervised learning; or any activity that produces or improves a model, including evaluation that updates model weights.

“Non-Commercial Use” means any use that is not Commercial Use, and that excludes ad-monetised content, sponsorships, or barter.

“Non-Professional” (non-professionnel) means a legal person acting outside its professional activity. A Non-Professional has the protections this Agreement gives a Consumer against unfair terms, but has no right of withdrawal and no right to sue in its own local courts.

“Organisation” means a company, partnership or other legal person, and any Licensee that licenses the Software for use by a person other than itself. An Individual is not an Organisation.

“Packaged Asset” means an end-user-consumable asset (e.g., meshes, rigged meshes, geometry rigs for DCC/game engines, textures, materials, runtime graphs) that does not include Toolkit Components or Regeneration-Enabling Artifacts.

“Payments Domain” means the portion of the customer relationship managed by the Merchant of Record, including payment processing, invoicing, refunds, chargebacks, and applicable sales or value-added taxes.

“Product Line” means the first component of a version string under the scheme set out in “Major Release”. Every 0.x.x.x release belongs to one Product Line, every 1.x.x.x release to the next, and so on. A Product Line contains several Major Releases.

“Regeneration-Enabling Artifacts” means source graphs, node networks, presets, templates, caches, or metadata produced by or primarily for the Software that, when imported into Natsura, materially enable re-creation, regeneration, or parametric modification of a Customer Asset without independent creative effort. Packaged Assets are not Regeneration-Enabling Artifacts. Regeneration-Enabling Artifacts belong to Licensee; §6.1 restricts only their distribution.

“Revenue” means Licensee’s total worldwide turnover from all activities, consolidated across Licensee and its Affiliates, gross of marketplace, platform and agency commissions. It is not limited to revenue from work in which the Software was used.

“Seat” means a right for one Authorised User to make Interactive Use of the Software, on up to two registered Computers, on one of them at a time, subject to §3.2 and to the Tier limits in §4.

“Site” means one of Licensee’s studios, offices or teams: an organisational unit that Licensee identifies as distinct, whether by its premises, by its brand, or in its own internal structure, together with every Authorised User who works in that unit, wherever that person works. Remote and hybrid working does not create additional Sites, and no Site Licence is required for a person’s home. Studios that Licensee presents or manages as distinct are separate Sites, whether or not they share premises, a city or an owner. Where Licensee identifies no such units, Licensee is one Site.

“Site Licence” means an entitlement covering every Authorised User of one Site identified at purchase, with no per-Seat count, subject to a maximum of thirty (30) Concurrent Slots in use at that Site at any moment. Registered Computers are allocated at thirty (30) by default and raised on request. Each Site is licensed separately.

“Software” means the Natsura plug-ins, Houdini Digital Assets (HDAs), VEX code, OpenCL code, Python code, Qt interfaces, example geometry and textures, JSON or other data files, optional Unreal plug-ins and .uasset files, presets, templates, graphs, scripts, updates, and related materials designed to run within a Host DCC. The Software is not a standalone application.

“Substantially Similar Model” means an AI/ML model whose primary purpose is to generate or procedurally construct foliage/vegetation assets or runtime graphs that are materially substitutable for core Natsura functionality (asset generation and parametric graph construction).

“Successor Licensor” means any affiliate or third party (including a joint venture owned by the IP Owners) to whom the Licensor assigns or delegates its licensing, support, payment, or enforcement duties for the Software.

“Term” means the period during which this Agreement is in effect under §15.1.

“Tier” means one of the Licence Models listed in §4: Apprentice, Education, Indie, Pro, Studio or Enterprise.

“Toolkit Components” means the nodes, operators, graphs, presets, templates, scripts, plug-ins, header files and SDK elements that make up the Software as supplied by the Licensor. Toolkit Components exclude Visible Components and exclude anything developed by Licensee.

“Visible Components” means intentionally unencrypted HDAs and example files shipped with the Software that are provided for learning and integration and may be inspected and modified as permitted in this Agreement. The Licensor marks Visible Components as such in the Software with each build.

2. Ownership and Licensing Authority

2.1 Ownership. The IP Owners retain full ownership of all intellectual property in the Software. All rights not expressly granted to the Licensee under this Agreement are reserved by the IP Owners.

2.2 Authority; Successor Licensor. The IP Owners appoint the Licensor to grant licences, set prices, collect payments, provide support, and enforce this Agreement on their behalf. Licensee consents in advance to the substitution of a Successor Licensor designated by the IP Owners or the Licensor. Upon written notice under §22, all references to “Licensor” in this Agreement shall be deemed to refer to the Successor Licensor as of the effective date in the notice, and the Successor Licensor assumes the Licensor’s rights and obligations. For business customers, and to the extent permitted by article 1216-1 of the Code civil, Licensee expressly discharges the Licensor from obligations falling due after that effective date, provided the Successor Licensor has assumed those obligations in writing. The Licensor remains liable for obligations accrued before that date. Consumers are not discharged of any recourse against the Licensor and may continue to rely on it.

3. Grant of Licence; Installations, Activation, and Movement

3.1 Licence. Subject to payment, the Licensor grants Licensee a non-exclusive, non-sublicensable licence, transferable only as §7.2 and §16 permit, to install and use the Software within a supported version of the Host DCC (including via Houdini Engine) to produce Customer Assets, within the applicable Tier and Seat limits. Failure to comply with this Agreement is a breach subject to §15, not a condition that voids this licence retroactively. The Software is not a standalone application.

3.2 Installations & Movement.

• Two Computers per Seat. Licensee may register up to two (2) Computers per Seat and use the Software on either. Interactive use is by one Authorised User on one of those Computers at a time.
• Movement between a Seat’s own two registered Computers is unlimited and is not counted as a relocation.
• Replacing a registered Computer is a relocation. Up to four (4) relocations per Seat per rolling 365 days without the Licensor’s consent. The Licensor will not unreasonably refuse additional relocations, and will not refuse them where the cause is hardware failure, theft or loss.
• Records. Licensee is not required to keep its own record of activations or relocations.

3.3 Concurrency. A node-locked Seat is held by one Authorised User and may be in use on one of its registered Computers at a time. Concurrent Slots are not assigned to named people, and the number of simultaneous sessions drawing on them may not exceed the number of Slots purchased. Where Licensee holds both forms, each limit applies to its own form and the entitlements add. The Software does not provide an on-premise Licence Server.

3.4 Cloud Instances. The Software may be installed on cloud VMs. Under a Seat, each VM or instance (including any clone of a golden image) requires a unique activation bound to a per-instance fingerprint, and carrying an activation across cloned instances is prohibited. A VM may take a Concurrent Slot like any other Computer, and the slot count is the limit.

3.5 Activation & Connectivity. Initial activation and ongoing use of the Software require Internet access to the Activation Service. The Software will periodically, and may continuously, contact the Activation Service to validate Licensee’s licence status and enforce Seat limits. If the Software cannot reach the Activation Service for any reason (including network, firewall, or service issues), functionality may be reduced or disabled immediately and without notice until connectivity is restored and the licence is successfully revalidated.

Offline activation and fully offline use are not supported at any Tier or on any payment model. If online activation services are permanently discontinued, §18.2 applies.

3.6 Location of Use. Use occurs where the Computer is physically located or, for cloud instances, where the compute resources run. This Section concerns which law applies to use. It does not determine which Site an Authorised User belongs to, which the definition of “Site” in §1 governs.

3.7 Seat Caps. Seat caps and eligibility are defined per Tier in §4.

3.8 Reassignment. An Indie or Pro Seat held under §4.4a may be reassigned to a different Authorised User up to two (2) times per rolling 365 days; prior activations must be deactivated. Studio node-locked Seats may be reassigned freely: the two registered Computers and §3.3 are the only limits.

3.9 Contractors. Licensee may permit Contractors to use Seats solely to provide services to Licensee. Licensee remains responsible for their compliance. A Seat used by anyone other than the Licensee personally is a Seat licensed for another person, and so requires the Studio Tier or the small-organisation paragraph in §4.4a. Use of the Software by a render vendor under §6.4 operating solely on Licensee’s behalf is use by Licensee and does not engage this §3.9.

3.10 No Service Provision. Licensee may not provide the Software, or access to its functionality or capacity, as a service to third parties, and may not use the Software to power a third-party-facing content-generation or world-generation service, including any hosted, on-demand or API-based service through which third parties direct the Software’s operation or receive its output automatically. Using the Software to create content that Licensee itself delivers to its clients is not a service under this Section. This Section does not apply to the extent service-provider rights are granted in an Enterprise order form under §4.6 or under a separate written agreement with the Licensor. A Site Licence does not grant them by itself.

4. Licence Models and Entitlements

Single-Tier Rule. Licensee must select one Tier that applies to all Seats and Concurrent Slots across Licensee and its Affiliates. Use is limited to supported Host DCC versions (including Houdini Engine). Thresholds are measured on a consolidated basis across Licensee and Affiliates against the higher of last FY or TTM, as at the Measurement Date. The Tier is global. It is determined once, across Licensee and its Affiliates as a whole, and the Tier so determined applies at every Site. What that Tier entitles Licensee to is then counted per Site: at Enterprise, one Site Licence for each Site under §4.6.

4.1 Apprentice (Free; Non-Commercial). Licensee may use the Software under this Tier only for Non-Commercial Use. Maximum 1 Seat. Node-locked only. No support commitment.

4.2 Education (Non-Commercial). Available to an Education Institution and to its enrolled students and employed staff acting in that capacity. Non-Commercial Use only. The separate Natsura Academic Licence Terms govern this Tier, including seats, term and permitted use, and prevail over this Section and over §3 in the event of conflict. In the absence of executed Academic Licence Terms, no licence is granted under this Tier; an individual may separately use the Apprentice Tier under §4.1 if they qualify for it.

4.3 Indie (Individual; Limited Commercial; under USD 100,000). Available to an Individual who holds a SideFX Houdini Indie licence and whose Revenue and Funding are each under USD 100,000. Commercial Use permitted. Up to 3 Seats, all held by the Individual Licensee. Standard support.

4.4 Pro (Individual; Commercial; under USD 500,000). Available to an Individual on any supported Houdini edition whose Revenue and Funding are each under USD 500,000. Required where an Individual’s Revenue or Funding is at or above USD 100,000 and each remains under USD 500,000. Commercial Use permitted. Up to 3 Seats, all used by the Individual Licensee personally. Standard support. An Individual whose Revenue or Funding is at or above USD 500,000 cannot use the Pro Tier and requires the Studio Tier under §4.5 or, where §4.6 applies, the Enterprise Tier.

Availability and requirement are separate tests. An Individual below USD 100,000 who does not hold a Houdini Indie licence may buy Pro, and any Licensee may elect a higher Tier than the one it is required to hold.

4.4a Small organisations. An Organisation may hold up to three (3) Seats in total, all of them at the Indie Tier or all of them at the Pro Tier, on the same terms as an Individual at that Tier. Those Seats may be used by the Organisation’s Authorised Users, subject to (a) and (b) below:

(a) where the Organisation’s Revenue and Funding are each under USD 100,000, it may hold Seats at the Indie Tier, or the Pro Tier; and

(b) where the Organisation’s Revenue and Funding are each under USD 500,000, but either is at or above USD 100,000, it may hold Seats at the Pro Tier only.

4.5 Studio (Commercial; under USD 10,000,000). Available to an Individual or Organisation whose Revenue and Funding are each under USD 10,000,000. Required, whatever the Licensee’s Revenue or Funding below that threshold, where (a) the Licensee is an Organisation, (b) any Seat is used by a person other than the Licensee, or (c) an Individual Licensee’s Revenue or Funding is at or above USD 500,000, in each case except where §4.4a applies. Commercial Use permitted. Support requests are handled ahead of Indie and Pro requests in the queue; this is a queue priority and not a service level (see §12 and Schedule 1).

Studio is sold in two forms, and Licensee may hold either or a mix. Studio is capped at five (5) in total, counting each node-locked Seat and each Concurrent Slot as one.

• Node-locked. Each Seat is used by one Authorised User on up to two registered Computers, one at a time.
• Flexible. Any of Licensee’s Authorised Users may use the Software, provided no more than the purchased number of Concurrent Slots are in use at the same moment. Slots are not assigned to named people and there is no limit on how many people may share them.

Where Licensee requires more than five in total, or its Revenue or Funding is at or above USD 10,000,000, Licensee requires a Site Licence under §4.6 for each of its Sites at which the Software is used. Tier thresholds are floors and not ceilings: a Licensee below a threshold may always elect a higher Tier, and nothing in this §4 prevents it from doing so.

4.6 Enterprise (Site Licence). Enterprise is sold as a Site Licence. Each Site Licence covers every Authorised User of one Site identified at purchase, with no per-Seat count and no named users, subject to a maximum of thirty (30) Concurrent Slots in use at that Site at any moment. Licensee requires one Site Licence for each of its Sites at which the Software is used, and several Sites may be covered by a single purchase. Enterprise is available by annual subscription only, and the Perpetual Licence model in §5.1 is not available at this Tier.

Registered Computers. A Site Licence is not limited by the number of Computers registered at the Site. Computers are allocated at thirty (30) by default, and the Licensor will raise the allocation on request.

Concurrent use. The maximum of thirty Concurrent Slots is the limit on a Site Licence, and it is not raised on request. A Site that needs more than thirty requires a further Site Licence or a separate written agreement, and the Licensor will offer terms for it.

Remote work. An Authorised User who works in a licensed Site’s team is covered wherever that person works, including from home, from a co-working space and while travelling. Neither remote nor hybrid working creates an additional Site, and no Site Licence is required for a person’s home. A group of Authorised Users that Licensee manages as a team of its own is a Site in its own right, whether or not it has premises; an individual working remotely for a licensed Site is not.

Contractors. A Contractor engaged by a licensed Site to work on that Site’s projects is an Authorised User of that Site for the duration of the engagement, and §3.9 does not require a separate licence for that Contractor.

A Site Licence is required where (a) Licensee’s Revenue or Funding is at or above USD 10,000,000, or (b) Licensee needs more than five (5) Seats and Concurrent Slots in total, in each case measured across Licensee and its Affiliates under the Single-Tier Rule. It is also the Tier at which contractual service levels are available.

4.7 Tier Compliance. If Licensee crosses a Tier threshold, ceases to be an Individual, or exceeds a Seat or Concurrent Slot limit, it must upgrade within 30 days. Upgrades are priced pro rata for the remainder of the current term and the Licensor will make the current price visible before Licensee commits. The Licensor may request reasonable proof of eligibility under §10.

4.8 Moving down. Where Licensee falls below a threshold, or no longer needs the Seats or Slots it holds, it may move to the Tier it then qualifies for at its next renewal. A perpetual licence is not lost by a later fall in Licensee’s circumstances. §4.7 continues to apply to a rise.

5. Fees and Payments

5.1 Payment Models.

• Subscription (monthly or annual): access for the subscription term; updates included during the term.
• Perpetual Licence: a one-time purchase of the Software as at the date of purchase, together with all updates released during the Maintenance Period. The Maintenance Period runs from the date of purchase to the end of the Product Line current at that date. Thereafter Licensee may continue to use every version released during the Maintenance Period indefinitely, subject to §18, and may purchase a new Perpetual Licence for a later Product Line.

Early-access grant. A Perpetual Licence purchased while the Software is at a 0.x version entitles Licensee to all 0.x releases and all 1.x releases. This is a deliberate early-access grant, longer than the Maintenance Period a later Perpetual Licence will carry, and the Licensor will not shorten it for any licence already purchased.

All fees are exclusive of taxes, and Licensee is responsible for all taxes, duties and withholdings other than taxes on the Licensor’s net income. For consumers, prices are displayed inclusive of applicable VAT at checkout.

5.2 Who sells you the licence. The Licensor grants the licence and owes Licensee everything in this Agreement. Paddle acts as an authorised reseller and as Merchant of Record, which means Paddle is the seller of record for payment purposes, issues the invoice and handles tax. It does not grant the licence and does not provide support. All purchases are processed by Paddle under its Buyer Terms, available at https://www.paddle.com/legal/checkout-buyer-terms. Within the Payments Domain (payment processing, invoicing, refunds, chargebacks and taxes), Paddle’s Buyer Terms govern the mechanics of the transaction. Nothing in Paddle’s Buyer Terms or in this §5.2 reduces Licensee’s statutory rights, including a consumer’s rights of withdrawal, conformity and remedy under applicable law, which Licensee may exercise against the Licensor directly.

5.3 Payment Failure; Chargebacks; Refunds. If a payment fails, is reversed, or is charged back, the Licensor may suspend or revoke the affected licences. Refunds within the Payments Domain are processed by Paddle. Licences obtained through fraudulent or reversed transactions may be permanently revoked. This §5.3 does not affect any statutory right to a refund.

5.4 Right of withdrawal; immediate supply of digital content. Where Licensee is a Consumer, Licensee has a right to withdraw from a distance contract within fourteen (14) days under article L.221-18 of the Code de la consommation. The Software is digital content supplied otherwise than on a tangible medium. At checkout, and before supply begins, Licensee is asked to give (a) express consent to the Software being supplied before the withdrawal period ends, and (b) acknowledgement that on giving that consent Licensee loses the right of withdrawal once supply has begun, under article L.221-28, 13° of that Code. Where Licensee gives both, the Licensor, through the Merchant of Record under §5.2, records them and confirms them to Licensee on a durable medium together with the confirmation of the contract. Where Licensee does not give both, the right of withdrawal is unaffected and Licensee may exercise it. §15.4 governs cancellation and refunds in every other case, and nothing in this §5.4 limits §5.2.

6. Ownership of Outputs; Marketplace & Monetisation

6.1 Ownership of Software and Outputs. All intellectual property in the Software remains with the IP Owners.

Licensee owns everything it creates using the Software, including scene files, source graphs, node networks and Regeneration-Enabling Artifacts. The Licensor claims no right in them.

Licensee may use, sell and distribute Customer Assets, subject to third-party rights, applicable law, Licensee’s Tier, and §§6.2 to 6.7, §7 and §8. Licensee may (a) deliver Regeneration-Enabling Artifacts to the client for whom the Customer Asset was made, for that client’s own use and not for resale, (b) share them free of charge, and (c) transfer them to a Contractor on the conditions in §6.4. A recipient needs its own licence to open them in Natsura. Licensee may not sell or license Regeneration-Enabling Artifacts to third parties, except under a separate written agreement with the Licensor.

6.2 Packaged Assets. Licensees at Indie and above may create, monetise, and sell Packaged Assets produced using the Software, including as part of client work, games, films, and marketplace products, without owing any royalty or revenue share to the Licensor, provided that such assets do not include Toolkit Components or Regeneration-Enabling Artifacts and subject to §7.5 and §8.

No volume limit applies. There is no cap on how many Packaged Assets Licensee may sell, and no royalty on any of them. The containment test above is the only test.

Nothing ships at runtime. No part of the Software is required to load or run a Packaged Asset, and nothing that ships inside a Packaged Asset is Software.

6.3 Toolkit Components. Licensee may not sell, license, or distribute Toolkit Components, nor tools that copy, expose, or enable use of Toolkit Components, except under a separate written agreement with the Licensor.

6.4 Intermediate Files and Artifacts. Licensee may not sell or license Intermediate Files or Regeneration-Enabling Artifacts as a product to third parties. Transfer to a Contractor is allowed where that party (i) operates solely on Licensee’s behalf, (ii) is bound by confidentiality, (iii) acquires no rights and does not retain or reuse the files beyond the engagement, and (iv) holds its own valid licence where operating the Software is required.

6.5 Third-Party Rendering. Use with third-party renderers is allowed. Any Intermediate Files remain subject to this Agreement and must not be used to bypass licence terms.

6.6 Extensions. Licensee may develop and distribute Extensions that interoperate with the Software within the Host DCC, provided they (i) do not include, copy, or expose Toolkit Components or Blackboxed Components; (ii) do not enable use of the Software without a valid licence or bypass licensing/activation; and (iii) clearly state they are not endorsed by the Licensor. An Extension that interoperates with the Software through its ordinary interfaces does not “include, copy, or expose” Toolkit Components by reason of that interoperation alone. Licensee owns its Extensions. An Extension that, when imported into Natsura, regenerates a particular Customer Asset is a Regeneration-Enabling Artifact and §6.1 governs its distribution; an Extension that adds capability without carrying a particular asset does not. The Licensor may withdraw permission for specific Extensions that materially impair security or licensing, or that enable use of the Software without a valid licence.

6.7 Visible Components. The Licensor may provide certain HDAs or example files as Visible Components to illustrate integration with core Natsura tools. Licensee may inspect and modify Visible Components to build higher-level systems for its own use or as part of Packaged Assets, but may not (a) repackage or distribute the Software or any Blackboxed Components, or (b) expose, copy, or recreate Toolkit Components. Model training is governed by §8.3 and not by this §6.7.

Sample content. Example geometry, textures and scenes supplied with the Software, and Visible Components as modified by Licensee, may be used within and shipped as part of Customer Assets. They may not be redistributed on their own, as a library, or in a form whose main value is the sample content itself.

6.8 Feedback. If Licensee sends the Licensor suggestions, bug reports or ideas for improving the Software (“Feedback”), Licensee grants the Licensor a non-exclusive, worldwide, royalty-free, perpetual, irrevocable, transferable and sublicensable (through multiple tiers) licence to use, reproduce, modify, adapt and incorporate that Feedback into the Software and the Licensor’s other products and services, and to distribute and otherwise exploit it as so incorporated. Licensee retains ownership of the Feedback, this §6.8 does not oblige Licensee to send any, and nothing in it affects Licensee’s moral rights, which are inalienable.

Reproduction files are different. Where Licensee sends a scene file, project or asset so the Licensor can reproduce a reported problem, the Licensor may use it only to diagnose and fix that problem, will not use it for any other purpose. The Licensor acquires no licence in it.

7. Restrictions

7.1 Reverse Engineering. Licensee must not reverse-engineer, decompile, disassemble, decrypt, or otherwise attempt to derive the Software’s source code, underlying algorithms, data structures, asset formats, encryption, obfuscation, or licence checks, including any Blackboxed Components. This §7.1 does not restrict any act permitted by articles L.122-6-1 of the Code de la propriété intellectuelle or by any equivalent mandatory provision, including acts necessary for interoperability, observation and testing, and error correction. Inspection and modification of Visible Components is permitted under §6.7.

7.2 Keys, Redistribution, and Account Hygiene. Licensee must not share, sell, sublicense, or otherwise distribute licence keys, activation files, Seats, or any build of the Software to any third party except as expressly allowed in this Agreement. Embedding keys or activations in public repositories, CI artifacts, or publicly shared VM or container images is prohibited. Licensee is responsible for safeguarding accounts, keys, activation files, and device access, shall promptly notify the Licensor of suspected compromise, and shall promptly rotate compromised keys.

Transfer of a perpetual licence. A Licensee who acquired a Perpetual Licence in the European Economic Area may transfer that licence as a whole to a single transferee, provided Licensee (i) deactivates and ceases all use of the Software and deletes its copies, (ii) transfers no partial entitlement and retains none, and (iii) notifies the Licensor, and the transferee accepts this Agreement and qualifies for a Tier covering its intended use. The transfer takes effect when the Licensor records it, which it will do promptly once those conditions are met. This reflects UsedSoft (C-128/11) and does not extend to subscription licences.

7.3 Unlawful or Infringing Use. Licensee must not use the Software for any unlawful purpose or in a way that infringes the intellectual-property or other rights of any person.

7.4 Circumvention. Licensee must not circumvent or attempt to disable copy-protection, usage, or access-control mechanisms, and must not use automation to bypass Seat limits, licensing, or other technical protections. For the avoidance of doubt, ordinary use of the Host DCC’s own scripting, automation and debugging facilities is permitted; the Software is designed to be driven that way.

7.5 Resale or Hosting; Service-Provider Use. Licensee may use the Software to produce Customer Assets and deliver them to clients as part of Licensee’s own services, provided only Licensee and its Authorised Users operate the Software. Licensee must not host, lease, or provide the Software, or any automated system, pipeline, or platform that uses the Software, in a way that allows third parties (including Licensee’s customers) to directly or indirectly generate, customise, or regenerate content by means of the Software, unless expressly authorised in writing by the Licensor.

Service-provider carve-out. Nothing in this §7.5 prevents Licensee from operating the Software on a client’s behalf, on Licensee’s own Seats or at a licensed Site, under Licensee’s own control, as part of a professional services engagement in which the client does not operate the Software. Licensee’s own Tier is set by Licensee’s own Revenue and Funding, not by the client’s.

7.6 Export Control. Licensee must comply with applicable export-control and sanctions laws (including EU, UK, and U.S. regimes) and must not use the Software in any country or by any person or entity prohibited under those laws. Breach of this §7.6 is a material breach, and the Licensor may suspend or terminate where required by such laws.

7.7 Other Prohibited Conduct. Licensee must not remove proprietary notices, branding, or watermarks; interfere with licence-enforcement systems; or misrepresent the origin of outputs created with the Software.

7.8 Tampering & Integrity. Licensee must not modify, patch, hook, or stub the Software’s licence checks, its calls to the Activation Service, or any Blackboxed Components, and must not remove or alter digital signatures or proprietary notices. This §7.8 is subject to the same statutory reservation as §7.1.

7.9 Tier Compliance and Information Warranty. Licensee shall use the Software only within the Tier for which it is eligible and for which it has paid. Licensee warrants that the eligibility information it provides is true when given and remains accurate, and shall notify the Licensor within 30 days of any change that affects its Tier, including ceasing to be an Individual.

7.10 No Security Testing. Licensee must not, and must not permit any third party to, test, probe, scan or attempt to circumvent the security of the Activation Service, the Licensor’s account or licensing systems, or any other infrastructure operated by or for the Licensor, without the Licensor’s prior written consent.

8. AI / Machine Learning

8.1 AI Use Licence Required. Without the Licensor’s prior written agreement (an “AI Use Licence”), Licensee shall not use the Software, the Visible Components, the example geometry, textures and scenes supplied by the Licensor, or any Derived Dataset for Model Training Activities, nor create, sell, publish or distribute a Derived Dataset.

This §8.1 does not restrict what Licensee does with its own Customer Assets. Licensee may train models on assets it created, including assets created using the Software, and may license others to do so. The Licensor claims no interest in them. The single exception is §8.3, which stops that training being aimed at building a replacement for the Software itself.

8.2 Inference and Evaluation. Use of models for inference on Customer Assets is permitted, whether inside the Host DCC or externally. Private internal evaluation and QA are permitted. This §8 does not restrict Licensee’s use of third-party AI tools or services.

8.3 No Substantially Similar Model (Limited Non-Compete). To the maximum extent permitted by applicable competition law, during the Term and for 12 months thereafter, Licensee shall not use the Software, the Visible Components, material supplied by the Licensor, or Customer Assets to develop or train a Substantially Similar Model for commercial distribution to third parties. If this §8.3 is held unenforceable in whole or in part, it is severed alone and the remainder of this Agreement is unaffected.

This §8.3 is limited to that one purpose. It does not restrict Licensee from training models on Customer Assets for any other purpose, from independent development without such use, or from in-house models used solely to deliver Licensee’s own services without distribution. Nothing in this §8.3 limits what Licensee may do with a Customer Asset as an asset: sell it, license it, ship it, or include it in a dataset that is not aimed at producing a Substantially Similar Model.

8.4 Statutory Exceptions. Nothing in this §8 restricts text and data mining permitted under article 3 of Directive (EU) 2019/790 or its national implementations, or any other mandatory exception. Any provision of this §8 that would be contrary to such an exception is unenforceable to that extent and the remainder of this §8 continues in effect.

8.5 Relief and Path to Compliance. Breach of this Section may cause irreparable harm and the Licensor may seek injunctive relief. The Licensor may offer standard AI Use Licence terms; Licensee must contact the Licensor before any Model Training Activities requiring one.

9. Privacy and Telemetry

The Software processes two separate streams, on different legal bases, and Licensee can have the second without the first.

Licensing Data. Licence status, licence key, machine fingerprint, host version and platform, sent to the Activation Service to activate the licence, validate it and enforce Seat and Concurrent Slot limits. This is necessary to perform this Agreement and cannot be disabled while the Software is in use.

Product Analytics. Pseudonymous usage events, including which nodes are created, coarse performance metrics, and a short hash of the open project file path used only to group events from one project. These are sent directly to PostHog, not through the Activation Service. Product Analytics are off by default and are sent only after Licensee turns them on. Turning them on is consent, and Licensee may withdraw it in the same place at any time, which stops transmission. Both streams include personal data where Licensee or an Authorised User is a natural person, and personal data is processed according to Licensor’s Privacy Notice (available in-app and on the website) and applicable law (including GDPR). Roles: the Licensor is controller; Keygen (licensing) and PostHog (analytics) are processors; Paddle is an independent controller for the Payments Domain. If the Licensor is replaced by a Successor Licensor, roles and processing responsibilities transfer accordingly, and Licensee will be notified under §22.

Lawful bases. Licensing Data is processed to perform this Agreement, and for fraud prevention and licence enforcement on the Licensor’s legitimate interest in being paid for its software. Product Analytics is processed on Licensee’s consent. Payment data is processed by the Merchant of Record on its own account. Records kept to meet a legal obligation are processed on that basis.

Choices. Product Analytics is disabled until Licensee enables it, and can be disabled again at any time in the same settings. Neither stream includes Customer Assets or the contents of a project file. The project path hash described above is derived from the file path, not from its contents, and is sent only with Product Analytics.

Retention, transfers and contact. Licensing Data is retained while the licence is active and for no longer than 24 months afterwards.

Where Licensee closes its account, the Licensor deletes its data except the accounting records it is required to keep and the record of Licensee’s acceptance of these terms, which is held in a restricted archive for five years, the limitation period under article 2224 of the Code civil, in case a dispute later turns on which version applied. Product Analytics is retained for no longer than is necessary for the purpose it was collected for, and the current period is stated in the Privacy Notice.

The Licensor publishes a current list of sub-processors at natsura.com/sub-processors, naming for each one what it receives, where it processes it, and the transfer mechanism relied on where that is outside the EEA. Where the Licensor acts as a processor on Licensee’s behalf, a data processing agreement is available on request.

Questions and requests under data protection law go to privacy@natsura.com. Licensee and any other data subject may also complain to the Commission nationale de l’informatique et des libertés (CNIL) in France, or to their own supervisory authority.

10. Verification, Certification & Audit

10.1 Certification. There is no routine certification at any Tier. The Licensor does not ask customers to prove their eligibility as a matter of course.

Where the Licensor has a specific reason to think a Licensee is on the wrong Tier, it may ask that Licensee to confirm its eligibility in writing, not more than once every 24 months. Supporting records are limited to: (i) Tier evidence, which may be a statement that Licensee is above or below a threshold rather than a figure; (ii) Seat and Concurrent Slot identifiers, not the names of the people using them; and (iii) activation logs from the Activation Service. Paddle invoices suffice as proof of purchase, and unrelated financial data may be reasonably redacted.

10.2 Audit. Only where §10.1 applies, and not more often than it permits, the Licensor may with 10 business days’ notice conduct a remote audit limited to the records listed in §10.1. Auditors are bound by confidentiality and will use reasonable efforts to minimise business disruption. There is no on-device scanning; audits are remote and records-based.

10.3 Remedies. If a material variance (≥10% of the fees due) is found, or if a warranty given under §7.9 was untrue when given, Licensee shall promptly (i) pay the difference between the fees paid and the fees that were due, and (ii) upgrade Tiers, Seats or Concurrent Slots as needed. The Licensor may suspend licences for unremedied material breach after a 30-day cure period.

Self-correction. Where Licensee tells the Licensor that it is on the wrong Tier before the Licensor asks, it pays only the difference for the remainder of the current term, pro rata, with no charge for any earlier period. The Licensor would rather make upgrading easy than make understating expensive.

11. Third-Party Components

The Software requires a valid, legally obtained installation and licence of the applicable Host DCC (e.g., SideFX Houdini) and may include third-party libraries or open-source components under separate licences, detailed in the “NOTICES” file or documentation. Those licences govern their respective components. The Host DCC and any game engines (e.g., Unreal Engine) are not provided by the Licensor, and their licences and terms are solely between Licensee and the relevant vendor.

12. Support and Updates

12.1 Support. Support is provided on a commercially reasonable efforts basis by a small team, as set out in Schedule 1. The Licensor does not offer a service level agreement below the Enterprise Tier. Studio requests are handled ahead of Indie and Pro requests in the queue; that priority is a matter of ordering and not a response-time commitment. Support covers installation, activation, configuration, and general use of the Software within supported Host DCC versions; issues arising from unsupported Host DCC versions, custom builds, or modified Blackboxed Components are out of scope. On transition to a Successor Licensor, open support requests and entitlements will be assumed and honored through the remainder of the paid term.

12.2 Updates. Subscription licences include updates during the subscription term. Perpetual licences include updates during the Maintenance Period defined in §5.1, including the early-access grant where it applies. The Licensor is not obliged to provide updates beyond those terms. Compatibility updates target supported Host DCC versions only.

13. Warranty Disclaimer

The Software is provided “as is” and “as available.” To the maximum extent permitted by law, the Licensor and the IP Owners disclaim all warranties, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement. This §13 applies to business customers. For a Consumer or Non-Professional, the legal guarantee of conformity and every other statutory warranty apply as provided by law.

14. Limitation of Liability

This §14 applies to business customers. For a Consumer or Non-Professional, the Licensor’s liability is as provided by law.

To the maximum extent permitted by law, the Licensor and the IP Owners shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, data, or business.

The total liability under this Agreement will not exceed the greater of (a) EUR 1,000 and (b) the amount paid for the Software in the twelve (12) months preceding the event giving rise to the claim.

Nothing in this Agreement excludes or limits liability that cannot be excluded by law, including for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for dol or faute lourde within the meaning of article 1231-3 of the Code civil.

15. Term and Termination

15.1 Duration. This Agreement remains in effect for as long as Licensee holds any licence under it, unless terminated earlier under this §15. A subscription licence renews automatically for further periods equal to its initial term and continues until cancelled under §15.4 or until it ends because payment is not made or the subscription is otherwise cancelled under Paddle’s Buyer Terms. A perpetual licence continues under §18.2. Where Licensee is a Consumer, the Licensor will send Licensee a reminder that the subscription will renew, at the earliest three months and at the latest one month before the renewal date, as article L.215-1 of the Code de la consommation requires, and will provide a function allowing Licensee to cancel the subscription online, by the same means as were used to subscribe and at least as easily, as article L.215-1-1 requires.

15.2 Termination for Cause. Where Licensee redistributes the Software or a licence key contrary to §7.2, or circumvents or tampers with licensing contrary to §7.4 or §7.8, the Licensor may terminate by written notice with immediate effect and without prior mise en demeure. The notice shall identify this §15.2 and the breach relied on.

For any other breach, including a breach of §8, the Licensor shall give thirty (30) days’ written notice to remedy where the breach is capable of remedy, and shall not terminate where the breach is minor or has been remedied.

15.3 Effect of Termination. Upon termination or expiry, Licensee must stop using the Software and delete all copies of it, except for any perpetual licences that remain valid under §18. Licensee may retain its Customer Assets, including scene files, source graphs, node networks and Regeneration-Enabling Artifacts, which remain Licensee’s property. Termination does not affect accrued payment obligations or anything that survives under §18.

15.4 Termination by Licensee. Licensee may cancel any subscription at any time with effect from the end of the current billing period, and will not be charged again after that date. Licensee may also terminate this Agreement at any time, in which case any active subscription ends at the end of its current billing period. Licensee may continue to use the affected Software until cancellation or termination takes effect. Termination of this Agreement by Licensee does not end a perpetual licence, which continues under §18.2 on the terms of this Agreement as they applied at termination. Refunds, and any statutory right of withdrawal, are governed by Paddle’s Buyer Terms and Refund Policy; otherwise, Charges paid to Paddle are not refunded because of cancellation or termination, except where §19.1 applies.

16. Assignment

Licensee may not assign or transfer this Agreement without Licensor’s prior written consent, except (a) to a successor in a bona fide merger, reorganisation, or sale of substantially all assets, provided the successor is not a Competitor and agrees in writing to be bound by these terms, or (b) as permitted for a Perpetual Licence under §7.2. Consent will not be unreasonably withheld, conditioned, or delayed. The Licensor may assign or delegate its rights and obligations to its affiliates, to the Merchant of Record with respect to the Payments Domain, or to a Successor Licensor, by written notice under §22.

17. Force Majeure

Neither party will be liable for any delay or failure to perform its obligations under this Agreement to the extent caused by events beyond its reasonable control, including natural disasters, war, civil unrest, labor disputes, power or Internet failures, or government actions. Performance will be suspended for the duration of the event and resume once the cause has ceased. Unavailability of the Activation Service or of a sub-processor chosen by the Licensor is not force majeure for the Licensor; §3.5 governs it.

18. Survival and Perpetual Viability

18.1 Survival. Sections 1, 2, 3, 4, 5.1, 6 to 9, 11 and 13 to 23 survive termination or expiry of this Agreement. Section 10 survives for 24 months following termination or expiry. A provision that states its own post-termination period, such as §8.3, survives for that period only. The duty in §7.9 to notify changes ends on termination; the warranty that information was true when given survives. Sections 3, 4 and 5.1 survive because §18.2’s perpetual promise and, while it survives, §10.3’s remedy take their content from them.

18.2 Perpetual Viability. Perpetual licences are terminable only for material breach under §15. Offline activation is not guaranteed. If online activation is permanently discontinued, the Licensor will provide compliant perpetual licensees with a means of continuing to use the versions released during their Maintenance Period, for example escrowed offline keys or a final offline build. This §18.2 survives termination of this Agreement and any transition to a Successor Licensor.

19. Changes; Severability; Entire Agreement; Precedence

19.1 Changes. The Licensor may modify this Agreement from time to time. The Licensor may also modify the Software, but for consumers only for a valid reason, at no additional cost, and without reducing the functionality, compatibility or quality supplied (article L.224-25-25 of the Code de la consommation). Material changes will be announced via the Software, website, or direct email notice, and will take effect no earlier than 30 days after that notice. Licensee may terminate without penalty before a material change takes effect, and the Licensor will refund the unused part of any prepaid term pro rata.

For perpetually licensed versions, new terms apply only to updates Licensee chooses to install. Appointment of a Successor Licensor under §2.2 and §16 is not a change to this Agreement.

19.2 Severability; Waiver. If any provision is held unenforceable, the remainder remains effective. Failure to enforce any provision is not a waiver.

19.3 Entire Agreement. This Agreement, including Schedule 1, is the entire agreement between the parties regarding the Software. In case of translation discrepancies, the English version prevails, without prejudice to mandatory consumer protections.

19.4 Precedence. Schedule 1 is a summary. Where it differs from an operative Section, the Section prevails, save that a Consumer or Non-Professional may rely on a summary that is more favourable to them. Subject to that, Section 4 prevails on Tiers. Within the Payments Domain, Paddle’s Buyer Terms govern the mechanics of the transaction, subject to §5.2. For the Education Tier, the Academic Licence Terms prevail to the extent stated in §4.2. In all other respects this Agreement governs over purchase orders or other documents.

20. Benchmarks and Publicity; Trademarks

20.1 Benchmarks. Public benchmarking is permitted provided results are truthful and disclose the Software version, Host DCC version and edition, and hardware, and clearly state whether pre-release builds were used. Publication of pre-release results requires the Licensor’s prior written permission.

20.2 Publicity. Licensee may truthfully state that its assets or projects were “made with Natsura.” Use of Licensor’s names, logos, or trademarks beyond nominative fair use requires written permission and adherence to brand guidelines.

21. Indemnities

21.1 Licensee Indemnity. Licensee will defend and indemnify Licensor and the IP Owners against third-party claims arising from (i) Customer Assets, (ii) Licensee’s breach of this Agreement, or (iii) use of the Software in violation of law, except to the extent the claim arises from the unmodified Software or from material supplied by the Licensor. Indemnity is conditioned on prompt notice, reasonable cooperation, and Licensee controlling the defence (except that Licensor may retain its own counsel at its expense). Licensee may not settle a claim that imposes non-monetary obligations on Licensor without Licensor’s prior written consent (not unreasonably withheld). This §21.1 does not apply to consumers.

21.2 Infringement remedy (Studio and Enterprise). If a third party claims that the unmodified Software infringes its intellectual property rights, and Licensee notifies the Licensor promptly and cooperates reasonably, the Licensor will at its option procure the right to continue using the Software, replace or modify it so that it no longer infringes, or refund the fees paid for the affected Software, in each case subject to §14.

22. Notices

Notices required under this Agreement must be in writing and may be sent by email or other electronic means to (i) the most recent contact address provided by Licensee through its account, and (ii) Licensor’s published contact address for legal or licensing matters as shown in the Software or on its official website. A notice is effective when it is received. For a business customer, a notice sent by email is treated as received on the next business day unless the sender knows it did not arrive. For Consumers and Non-Professionals, a notice is effective only on actual receipt. For termination or breach notices, the sender will make reasonable efforts to confirm delivery, and where the sender is informed that a message was not received it shall use another means before relying on it. A notice of change to a Successor Licensor is effective if sent to Licensee’s last provided contact and posted in-product or on the Licensor’s official website, and will state the effective date and new contact, invoicing, and support details.

23. Governing Law and Dispute Resolution

This Agreement is governed by the laws of France. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Consumers (EEA/UK). Nothing in this Agreement deprives Consumers of mandatory rights. A Consumer retains the protection of the mandatory consumer law of their country of residence. A Consumer in the European Economic Area, the United Kingdom or Switzerland may bring proceedings in the courts of that residence or in the courts of the Licensor’s seat, and the Licensor may bring proceedings against a Consumer only in the courts of the Consumer’s residence. The arbitration provision below does not apply to a Consumer. A French translation is available on request.

Consumer mediation. In accordance with the provisions of the Code de la consommation concerning the mediation of consumer disputes, a Consumer who has first contacted the Licensor at support@natsura.com and has not received a satisfactory response within 14 days may refer the dispute free of charge to the Licensor’s consumer mediator:

CM2C (Centre de la médiation de la consommation de conciliateurs de justice) 49 rue de Ponthieu, 75008 Paris, France Telephone +33 1 89 47 00 14, litiges@cm2c.net https://www.cm2c.net, filing at https://www.cm2c.net/declarer-un-litige.php

Should CM2C cease to be a referenced mediator, the Licensor shall appoint another from the official list at https://www.economie.gouv.fr/mediation-conso and notify Licensee. Referring a dispute to mediation does not affect Licensee’s right to go to court.

Business customers below Enterprise. The parties will first attempt to resolve any dispute through mediation administered by the Centre de médiation et d’arbitrage de Paris (CMAP), each party bearing its own costs. If mediation does not resolve it within 60 days of a written request, the dispute is subject to the exclusive jurisdiction of the Tribunal de commerce de Poitiers, France. This mediation step does not apply to an application for interim or protective relief, or to a claim for unpaid fees, either of which may be brought immediately.

Claims concerning copyright. A claim about copyright in the Software, or about infringement of it, may only be heard by a court with exclusive subject-matter jurisdiction over such claims under article D. 211-6-1 of the Code de l’organisation judiciaire. Those claims go to the Tribunal judiciaire de Paris, and nothing in this §23 purports to give Poitiers a jurisdiction it does not have.

Enterprise customers. Any dispute shall be finally resolved by arbitration under the Rules of Arbitration of the International Chamber of Commerce (ICC). The seat of arbitration shall be Paris, France, and the language English.

© 2026 George Hulm & Feike Postmes. Licensed and distributed by Woodhead SAS (or a Successor Licensor). All rights reserved.

Mentions légales. Publisher: Woodhead, société par actions simplifiée à associé unique, share capital EUR 100, registered office 17 rue du Maquis, 86000 Poitiers, France, registered with the RCS of Poitiers under SIREN 992 285 528, SIRET 992 285 528 00012, APE 6201Z, intra-community VAT number FR25992285528, telephone +33 5 86 16 00 26, email support@natsura.com. Directeur de la publication: George Hulm, President. Host: natsura.com is hosted by Vercel Inc., 440 N Barranca Ave #4133, Covina, CA 91723, United States, which publishes no telephone number. This statement is given under article R.123-237 of the Code de commerce and article 6-III-1 of the LCEN, and does not replace the separate Mentions légales page that must be published on the website and reachable from every page.

Schedule 1: Support

This Schedule forms part of the Agreement.

Support is provided on a commercially reasonable efforts basis by a small team and is not a 24/7 service. Unless otherwise agreed in writing (for example, in an Enterprise order form), support is provided by email and community channels during typical business hours (CET/CEST) on business days, excluding French public holidays and reasonable company shutdown periods.

Scope. Support covers installation and activation, basic configuration and environment questions, general use within supported Host DCC versions, and bug reports with reproducible issues. It does not cover custom feature development, pipeline consulting, debugging unrelated third-party tools or custom builds, or training beyond short reasonable guidance.

No service level below Enterprise. The Licensor publishes no response-time commitment for Apprentice, Education, Indie, Pro or Studio. “Priority” describes queue position only.

Changes. The Licensor may update this Schedule. For paid fixed-term subscriptions, the Licensor will not materially reduce support during an already-paid term.

Questions?

Email us at support@natsura.com